Who are you?
Manjha is a labour of love by a bunch of passionate folks based out of Gurgaon, India. We are purveyors of the slow fashion movement, dedicated to the practices of sustainability and fair trade. Our clothing line, be it dresses, sarees or stoles & dupattas, are handcrafted from the purest varieties of cotton and silk and our designs are an ode to minimalist sensibilities that are handmade in India but have an unhindered spirit of style for a global appeal. So is our well curated range of silver jewellery.
What are the modes of shopping and payment you use?
We accept Visa, Mastercard, PayPal, Xoom and net banking for online orders. If you like something online but do not use online modes of payment, we also accept direct bank transfers. Our bank details are as follows: Name - Manjha Bank Name – Kotak Mahindra Bank Type - Current A/c No.9818779200 IFSC Code – KKBK0000289 Bank Address – Block B, Vatika Atrium, Golf Course Road, Gurgaon – 122002 India Contact No. 9818779200 Unless you are processing your order directly on our website, you are requested to correspond with us on firstname.lastname@example.org before making the payment transfers by other modes. Once you’ve made the payment, please send us a receipt with your order, address and contact details, and we’ll process your order.
Do you retail through physical stores?
Aside of our online presence, we have a Studio in Gurgaon that is open from Monday to Saturday between 10 am to 6 pm that can be visited with prior appointment. It is located at: 503, Emaar Palm Springs Plaza, Golf Course Road, Sector 54, Gurgaon – 122002 Haryana, India + 91 9818779200 | +91 124 4971072 Landmark: Next to Sector 53-54 Rapid Metro Station We also participate in selective exhibitions across the country.
What is your return & exchange policy?
We make each piece on order as per your measurements, so we do not exchange garments. In case of sizing issues or defects, we will replace your product or make the necessary alterations free of charge, but the cost of shipping the product back to you must be borne by the customer. We’d request you to ship us your piece back with a small note stating alteration requirements and correct measurements. Where a replacement or alteration is not possible, you can exchange the piece with a store credit valid for a period of six months of the same value by shipping it back to us. To avail either of these options, the garment should be intact with all the tags and labels. We don’t provide a return refund unless the piece is found defective from our end.
What are your shipping charges?
We ship in India as well as internationally with reliable courier partners. The prices vary according to the size of the package. India: Rs.150 & above. International: Rs. 800 & above. (varies with shipping zones)
How soon will my order reach me?
Since we only work on a made-to-order model, please understand that we don't keep inventory and your order will be made from scratch which can take anywhere between 7-14 working days for clothing order, with an additional shipping time of about 3-4 days. Jewellery orders will be generally despatched within 1-2 days.
Do you have a separate online store for international orders?
We ship worldwide from our website and also through Etsy.
How do I know you’ve shipped my order?
Tracking details are mailed to you after we ship your order.
Do you customize clothes? If yes, is it charged extra?
Yes, we customize for a perfect fit. We don’t charge anything extra for basic length alterations.
What is the procedure for getting clothes customized?
While placing an order, we have a notes section at the checkout page where you can mention your customization details. You can also email us on email@example.com and someone from our team will be in touch.
From where do you source your fabrics?
We source our fabrics from identified weavers and printers across the country. We prefer to work with validated small scale artisans at the grassroot level.
What are your work timings and where are you located?
Manjha 503 & 509, Emaar Palm Springs Plaza, Golf Course Road, Sector 54, Gurgaon – 122002 Haryana, India + 91 9818779200 | +91 124 4971072 Landmark: Next to Sector 53-54 Rapid Metro Station We are open from Monday to Saturday between 10 am to 6 pm and we request you to set up an appointment for scheduling a visit. For any unanswered questions, you can write to us at firstname.lastname@example.org.
Will my information be kept private?